Stage VII: Opening Organization and Training

One week training prior to Spa inauguration all protocols and procedures are implemented and the Staff goes through a life performance to insure top performance on the scheduled opening date.

A guest quality protocols manual is developed to fit the Spa programs and facilities with a detailed Spanish & English stage performance script.

Between 60 and 90 days the Spa is reviewed and revised to see how well the protocols, rituals and procedures implemented were and a detail report is prepared to insure the success of the Spa operation.
  • Guest  Rituals & Protocols  Script  Manual.
  • Spa Organization.
  • Front Desk.
  • Hydrothermal Circuits.
  • Spa Suites.
  • Spa Storage Room and BHO.
  • Special Facilities.
  • Introducing the staff to the Spa’s Concept.
  • Training on customer attention.
Specific scripts for customer attention

  • Spa Greeting.
  • Spa Valet.
  • Spa Therapist.
We support the training of the Spa’s staff:
  • Spa Concept.
  • Customer service.
  • Definition of tasks and responsibilities.

Polanco, México D.F., Tel: + 52 (55) 5282-3680, Cel: +52 (55) 1798-2567,  Email: info@mestre-spa-mestre.com

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