Etage VI: Spa Operation & Staffing Manual

Staffing guide, profiles and task description manual is developed to meet the needs of the Spa. A Spa operation and procedure manual is tailor to Spa facilities programs and vision to ¡insure that all the leading international standards and regulations are met.

Unit 1 Spa Personnel Manual
  • Job Definitions, Profiles and Competences/Authorities Manual.
  • Definition of the organization chart and orientation in hiring key personnel with your human resources department.
  • Interview to select the Spa Manager.
  • Manual with a definition for each position.
  • Manual of Policies and Regulations for Spa Staff.
  • Operational optimization.
  • Definition of customer attention scripts for receptionists, valets, and therapists.
  • Definition of tasks and responsibilities checklist.

Unit 2.  Procedures and Customer Service Manual
  • Creating the Spa’s Operational Procedures Manual.
  • Creating flow charts of the Spa’s operational processes.
  • Creating and implementing the operational system in coordination with the Spa’s General Management.
  • Creating the Customer Service Protocols and Rituals Manual.


Polanco, México D.F., Tel: + 52 (55) 5282-3680, Cel: +52 (55) 1798-2567,  Email: info@mestre-spa-mestre.com

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