SPA OPERATION REVIEW AND APPRAISAL
In order to find new business opportunities and improve and optimize the operation of the spa is necessary a correct diagnosis.
For approximately three days, we audit and analyze all processes. We implement a questionnaire which includes approximately 500 standards, based on each particular facility. Finally, we create a detailed report with the results, suggesting strategies to maintain or improve the international standards of a world-class Spa.
- Customer service
- Protocols and rituals
- Evaluation of the spa experience
- Organization and procedures for each area
- Productivity of hired capacities versus installed capacities
- Internal sales strategies
- Staff performance
- Operational and administrative controls
- Ranking based on international standards